0456 383 287

FREQUENTLY ASKED QUESTIONS

 

WHAT IS A SEGWAY?

The Segway human transporter is the very first of its kind, a self balancing personal transporter designed to go anywhere people go. This high-tech two wheeled device has five gyroscopes to monitor your balance more than 100 times per second, and microprocessors and redundant critical systems to automatically adjust to every movement. Lean forward to move forward, lean backward to slow or move backward. The Segway senses your every move and responds to insure safety.

Learning to ride a Segway is easy. It is much easier than you think, and infinitely easier than riding a bike. Riding A Segway is intuitive and as natural as walking. It may be one of the easiest things you learn to do. It will be the most fun. All participants are given on board training by our experienced guides in our controlled, safe training area. Training includes all aspects of safe Segway use.

 

HOW DO I LEARN TO RIDE A SEGWAY?

All first time customers are required to take a 20 to 30 minute on board training session to ensure a safe and enjoyable experience. Segway training time is part of the overall tour time. Riders are trained on safe Segway operation, emergency stops and emergency procedures, turning, mounting and dismounting. You will guided through everything you need to know, to have the safest and most fun experience you will have had in a while.

 

HOW FAR DO I RIDE?

Port Douglas Segway Tours run for approximately 1.5 to 2 hours and we travel over 12 kilometres ( the tour may vary dependant on the ability of the tour group )

 

HOW LONG DOES THE TOUR LAST & HOW MANY STOPS FOR PICTURES

Our Segway tours are approximately 1.5 to 2 hours long, including a 20 to 30 minute training Session. We travel up to 12 kms per tour. Training time and the tour time may vary dependant on guests Segway ability. We don’t leave until everyone is confident and feels safe.

We make a few stops for pictures along the way and our tour guides carry cameras too! For your safety we request that riders do not take pictures or videos while riding on their Segway. It is really hard to steer and see obstacles if you are looking through a camera view finder. Our tour guides take a few free pictures on most tours and post them online on our Facebook page and Instagram. Guests can download the pictures for free. Guides are happy to take pictures of your group with your camera. Please ask. All cameras, phones and small loose items can be stored in a pouch on the front of the Segway.

 

WHAT SHOULD I WEAR?

Dress comfortably with no loose clothing. It helps to have wind resistant clothing during our winter months. Sunscreen is Highly recommended. Wear Comfortable closed toe shoes for e.g. trainers or boots. (No high heels, sandals or flip flops) Any participant who does not arrive in the correct footwear will not be able to participate in the tour and will be subsequent to a cancellation fee.

 

WHAT TO BRING?

It is recommended to bring a water bottle to keep hydrated. Each Segway has a small handlebar storage bag for water, cameras, light jackets and purses. Backpacks or bulky bags will not fit in the handlebar bags. Please leave bulky backpacks at home. We have the ability to lock away your items but are not responsible for any losses. We have a supply of rain ponchos if there is a chance of inclement weather.

 

IS THERE A MINIMUM GROUP SIZE FOR THE TOURS

We will operate any scheduled tour regardless of the number of bookings. Our maximum group size is currently 5 guests, 2 tours per day. All bookings can be split over so many days.

 

DO YOU HAVE A RESTROOM

There is a toilet at the training facility We also have restroom stops throughout the tour.

 

PEOPLE WITH DISABILITIES

I or a member of my group has a disability or medical condition. How do you evaluate and /or handle a guest with a disability / medical condition ?

It is important to note that the Segway has not been designed, tested, or approved as a medical device. Our staff are not professionally trained to recognise or evaluate disabilities. We are not doctors or clinicians.

We want everyone to have a safe experience. We have had guests with some physical challenges do well on the Segway. The Segway tour is not a good choice for guests with motor control or learning disabilities. Our tours do require physical exertion and standing for long periods of time. Please carefully review the rider requirements listed above.

We strongly suggest asking questions in advance concerning any disabilities/ medical issues. If you have any concerns please call Port Douglas Segway on 0456 383 287

At a minimum on arrival please tell the training staff and guides if you or members of your party have a disability, medical condition or travel issue that may impact riding ability.

Our Segway tour is not recommended for people who are pregnant Have had recent surgeries, spinal injuries, back braces, encounter fainting spells, have missing limbs, hip replacements, knee replacements, have unassisted hearing loss, vision impairment problems, casts and drugs that may impair motor control

 

WEATHER:

Our tours run in rain or shine. Rain gear is available for those infrequent rainy days. Segway are designed to run in any weather. In the rare case of a tour cancellation due to a severe rain we will offer space on an alternate date or time. We will refund you if you are unavailable for a rescheduled time. Each Segway has a small handlebar storage bag for cameras, light jackets and purses. Please leave bulky objects at home.

 

CAN I ARRANGE FOR A PRIVATE VIP EVENT?

Yes we can cater for a private VIP tours for company team building, weddings and bridal parties, functions and families. Whether it’s a family vacation or company conferences. Prices will be quoted after we customise your tour. For more private tour info contact us.

 

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